Who we are
Amogh Van/Bus Services ("we", "us", "our") is a school transportation operator founded in 2010 by Rajesh Kumar J Kharwar, based at Prabhadevi, Dadar West, Mumbai, Maharashtra 400028, India. We operate the website amoghvanservices.in. For the purposes of India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary responsible for the personal data described below.
The information we collect
1. Student registration information
When you register a child for our service, we ask for the information we need to carry that child safely. This includes:
- Student details — full name, date of birth, grade, school name and home address.
- Parent or guardian details — full name, phone number and email address.
- Emergency contact — name and phone number of a second contactable adult.
- Route details — pickup address, drop-off address, preferred pickup time and the type of service requested.
- Health information — medical conditions, current medications and any special assistance the child needs.
- Photo permission — whether you consent to your child appearing in photographs.
We ask for health information for one reason: if a child has a seizure disorder, a severe allergy, asthma, or needs medication on a schedule, the driver and attendant responsible for that child must know before an emergency happens, not after. If you would rather share this verbally instead of through the form, call us on 9870525637 and we will record it offline.
2. Enquiry information
If you contact us through the website's contact form, we collect your name, email address, phone number and the content of your message so that we can reply.
3. Technical and usage information
Like most websites, we automatically receive limited technical data when you visit: your IP address, browser type and version, device type, referring page, and the pages you view along with timestamps. This is collected through Google Analytics and is used in aggregate to understand which pages are useful.
Children's data
Our service exists to transport children, so we necessarily process the personal data of minors. We want to be precise about how that works:
- We collect a child's data only from a parent or legal guardian, never from the child directly.
- By submitting a registration, you confirm that you are the parent or legal guardian of that child and that you consent to our processing of their data for the purpose of providing transportation.
- We do not use children's data for advertising, profiling, behavioural tracking, or any form of targeted marketing. The DPDP Act prohibits this, and we have no business reason to want it.
- A child's details are shared only with the staff who need them: the driver and attendant assigned to that child's route, and the office staff who manage scheduling.
How we use your information
- To plan routes, assign vehicles and schedule pickup and drop-off times.
- To verify a child's identity when they board and alight.
- To contact you about delays, route changes, vehicle breakdowns or anything affecting your child's journey.
- To reach you or your emergency contact immediately if your child is unwell or involved in an incident.
- To give drivers the medical context needed to respond to an emergency.
- To raise invoices and keep payment records.
- To answer enquiries you send us.
- To meet our obligations under the Motor Vehicles Act and any applicable state transport regulations.
We do not sell your personal data. We do not rent it, trade it, or share it with data brokers.
Third-party services we use
Running the website and the service means relying on a small number of external providers. Each one is listed here along with what it receives:
- Google Analytics — receives anonymised usage data about website visits. Governed by Google's Privacy Policy.
- Google AdSense — serves advertisements on this website and may set cookies to do so. See the advertising section below.
- Google Firebase — hosts the database behind our blog and website content.
- EmailJS — transmits registration and contact form submissions from the website to our email inbox.
Cookies and advertising
A cookie is a small text file a website stores on your device. We use them for two purposes: to understand website traffic, and to serve advertising.
- Analytics cookies set by Google Analytics tell us how many people visited a page and how they arrived. They do not identify you personally.
- Advertising cookies. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and other sites on the internet.
You can opt out of personalised advertising by visiting Google Ads Settings. You can opt out of a broader set of third-party vendors at aboutads.info/choices. You can also block or delete cookies through your browser settings, though some parts of the website may stop working correctly if you do.
How long we keep your data
- Active student records — kept for as long as the child uses our service.
- After service ends — retained for up to twelve months, because families frequently return after a break, then deleted.
- Financial records — retained for the period required by Indian tax law, currently eight years.
- Website enquiries — retained for twelve months from your last contact with us.
How we protect your data
Registration data is transmitted over an encrypted HTTPS connection. Access to student records is limited to the staff who need them to do their job. Our administrative dashboard requires authenticated login, and database access is governed by server-side security rules.
We should be honest about the limits of any such statement: no method of transmission or storage is completely secure. We take reasonable and proportionate measures, but we cannot guarantee absolute security. If a breach occurs that affects your data, we will notify you and the Data Protection Board of India as required under the DPDP Act.
Your rights
Under the DPDP Act you have the right to:
- Ask what personal data we hold about you or your child.
- Have inaccurate or incomplete data corrected.
- Have data erased when it is no longer needed for the purpose it was collected.
- Withdraw consent for processing. Please note that withdrawing consent for essential data means we can no longer transport your child safely, and the service would have to end.
- Nominate another person to exercise these rights on your behalf.
- Raise a grievance with us, and escalate it if unresolved.
To exercise any of these rights, email kharwaramog02@gmail.com or call 9870525637. We will respond within 30 days.
Grievance officer
Rajesh Kumar J Kharwar
Amogh Van/Bus Services, Prabhadevi, Dadar West, Mumbai, Maharashtra 400028
Email: kharwaramog02@gmail.com
Phone: 9870525637
If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.
Changes to this policy
We may update this policy as our service or the law changes. The "last updated" date at the top of this page always reflects the current version. If a change materially affects how we handle student data, we will contact registered families directly rather than relying on you to notice.