1. Agreement
These Terms of Service govern the transportation service provided by Amogh Van/Bus Services, Prabhadevi, Dadar West, Mumbai 400028, and your use of the website amoghvanservices.in. By registering a child, or by using the website, you accept these terms. If you do not accept them, please do not register.
The agreement is between us and the parent or legal guardian who submits the registration. That person is responsible for the accuracy of the information provided and for payment of fees.
2. Registration and route confirmation
Submitting the registration form is a request for service, not a confirmed booking. A place is confirmed only once we have contacted you and agreed the route, the pickup point and the timing. We normally respond within 24 hours.
We may be unable to accept a registration if your address falls outside an existing route, if the vehicle serving that route is full, or if the timing cannot be reconciled with your child's school hours. Where we cannot accommodate a request, we will say so plainly rather than keep you waiting.
3. Accurate information
You agree to give accurate and complete information at registration, and to tell us promptly when it changes. This matters most for:
- Your phone number and your emergency contact's phone number.
- Your child's medical conditions, allergies and medications. If your child develops a condition after registering, tell us.
- Changes of home address or school.
We rely on this information in an emergency. If it is wrong or out of date, our ability to help your child is reduced, and we cannot accept responsibility for the consequences of information we were not given.
4. Fees and payment
- Fees depend on the distance of the route, the type of vehicle and the service pattern you choose. The applicable fee is confirmed with you in writing before service begins.
- Fees are payable monthly in advance unless a different schedule has been agreed with us.
- We accept cash and bank transfer. A receipt is issued for every payment.
- Fees are charged for the full month regardless of individual days missed due to illness, holidays taken by your family, or school closures. The vehicle, driver and seat are reserved for your child whether or not they travel on a given day.
- If fees remain unpaid for more than 15 days past the due date, we may suspend service after giving you written notice and a reasonable opportunity to settle.
- Fee revisions are notified at least 30 days in advance. They typically follow changes in fuel prices, insurance premiums or statutory costs.
5. Pickup and drop-off
- Please have your child ready at the agreed pickup point at the agreed time. Our vehicles carry other children whose schools also expect them on time.
- The vehicle will wait a maximum of three minutes at any pickup point. Beyond that we must continue the route.
- If your child misses the pickup, arranging transport to school that day is the parent's responsibility.
- At drop-off, a parent, guardian or other adult you have authorised must be present to receive younger children. If no authorised adult is present, we will attempt to contact you, and if we cannot reach anyone the child stays with the vehicle or is returned to the school. We will never leave a child unattended.
- Please give us at least 24 hours' notice for a one-off change to a pickup or drop-off arrangement, so we can confirm it is workable.
6. Conduct on board
Safety on a moving vehicle depends on the behaviour of everyone inside it. We ask that students:
- Remain seated with seatbelts fastened while the vehicle is moving.
- Keep head, hands and belongings inside the windows at all times.
- Follow the instructions of the driver and the attendant.
- Treat other students and staff with courtesy.
- Not damage or deface the vehicle or its fittings.
- Not bring sharp objects, flammable items or anything else that could injure another passenger.
Where a student's behaviour repeatedly endangers others, we will raise it with you first and work with you to resolve it. Withdrawal of service is a last resort, used only after that conversation has failed and after written notice.
7. Our safety commitments
In return, we commit to the following:
- Drivers hold valid commercial licences and are verified before they carry any child.
- Vehicles are serviced on schedule and kept road-legal and insured.
- Vehicles carry a first aid kit and a working fire extinguisher.
- We operate within the seating capacity for which each vehicle is registered. We do not overload.
- We inform you promptly of delays, breakdowns or any incident involving your child.
8. Delays and events beyond our control
We plan routes with reasonable time buffers, but we cannot guarantee exact arrival times. Mumbai traffic, monsoon flooding, road closures, public protests, vehicle breakdown, accidents on the route and similar events can delay a journey. We will inform you as soon as we are aware of a significant delay.
Where service is suspended by circumstances outside our control — natural disaster, civil disturbance, government order or comparable events — we are not liable for the interruption. Where such a suspension lasts more than seven consecutive service days, we will discuss a proportionate fee adjustment with you.
9. Liability
We maintain motor vehicle insurance as required by law, and we take our duty of care seriously. Our liability for any claim arising from the service is limited to the extent permitted by Indian law, and we are not liable for:
- Loss or damage to personal belongings carried on the vehicle, including bags, phones, instruments and sports equipment.
- Events occurring before a child boards or after they have been handed over at drop-off.
- Consequences arising from inaccurate or withheld medical information.
- Indirect or consequential losses, such as missed examinations.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.
10. Cancellation
- You may cancel the service by giving us 30 days' written notice by email or letter.
- Fees already paid for the current month are not refunded, as the seat has been held for your child.
- We may withdraw service with 30 days' notice, or immediately in the case of persistent non-payment or conduct that endangers other passengers.
11. Website use
The content on this website, including text, photographs and the Amogh Van/Bus Services name and logo, belongs to us. You may read and share it, but please do not republish it commercially without our permission. You agree not to attempt to gain unauthorised access to any part of the site, or to interfere with its operation.
Information on the website is provided for general guidance. See our Disclaimer for the limits of that guidance, and our Privacy Policy for how we handle your data.
12. Governing law and disputes
These terms are governed by the laws of India. The courts of Mumbai, Maharashtra have jurisdiction over any dispute arising from them.
Before anything reaches a court, please talk to us. Most problems are misunderstandings about timing or fees and are resolved in a phone call. Call 9870525637 or email kharwaramog02@gmail.com.
13. Changes to these terms
We may revise these terms from time to time. Registered families are notified of material changes at least 30 days before they take effect. The date at the top of this page shows when it was last revised.
Contact
Amogh Van/Bus Services
Prabhadevi, Dadar West, Mumbai, Maharashtra 400028
Phone: 9870525637 / 9321025627
Email: kharwaramog02@gmail.com